General Refund Policy

 

Eligibility for Refunds

Refund eligibility depends on the type of ticket purchased and the specific airline’s policies. Some tickets may be non-refundable, while others may be eligible for a full or partial refund.

Requesting a Refund

To request a refund, please contact our customer service team via email at info@flightsantaus.com or call us at 1-888-237-3125. Provide your booking reference number and the reason for your refund request.

Refund Conditions

Refundable Tickets

Tickets that are labeled as refundable will be processed for a full or partial refund, depending on the airline’s policy and any applicable cancellation fees.

Non-Refundable Tickets

Non-refundable tickets generally do not qualify for a refund. However, some airlines may allow changes to your travel dates for a fee. Our team can assist you in exploring these options.

24-Hour Cancellation Rule

For bookings canceled within 24 hours of purchase (and more than 7 days before the scheduled departure), a full refund may be available. This rule applies to most tickets, but please confirm with our customer service team.

Processing Refunds

Refund Processing Time

Refund processing times vary depending on the airline. Generally, refunds are processed within 7-14 business days. Please note that some refunds may take longer due to the airline’s internal procedures.

Form of Refund

Refunds will be issued to the original form of payment used for the booking. If you used a credit card, the refund will be credited back to that card. For other payment methods, please contact our customer service team for assistance.

Special Circumstances

Flight Cancellations by Airlines

If your flight is canceled by the airline due to bad weather, technical issues, or other unforeseen circumstances, you may be eligible for a full refund or alternative travel arrangements at no additional cost.

Force Majeure Events

In cases of natural disasters, political unrest, or other extraordinary events, refunds will be handled in accordance with the airline’s policies. Our team will work with you to secure the best possible outcome.

Additional Considerations

Email: info@flightsantaus.com

Phone: 1-800-510-9660